Many travelers have problems or difficulties during air travel. In this discussion activity, you may describe a problem you experienced; a current event that you found in a newspaper, article, video, or TV program; or one your organization or company had recently.

Please number and state each question/statement and write a separate paragraph or paragraphs for each answer.

Please provide a brief synopsis of the problem or event with circumstances.
What have you learned about the airline’s or FAA’s plans to upgrade the system that might address this problem?
As a manager in aviation, what actions can you take to satisfy your customers with this problem, difficulty, or event?
What guidance is available to assist you in resolving a problem, difficulty, or event in the future?