Based on the review of the store, Nicole, the general manager concluded that one of the first things she has to attend involves developing the job description of her store supervisors. During her first few weeks on the job, Nicole found herself asking one of her supervisors, Jet, why he was violating what she knew to be part of the company policies and procedures. Jet’s only response was that he was not aware of that policy and was not aware it was part of his job.

Nicole knew that a job description, along with a set of standards and procedures that specify what was to be done and how to do it, will go a long way toward alleviating the problem.

Discuss the process that Nicole should follow to solve this problem.