Design a quality improvement program, select and identify suitable tools and
techniques. Discuss the importance of performance measurement and explain how
performance measurement system, benchmarking, and other techniques can help a company
achieve continuous improvement.

4. Compare the different approaches to quality costing and evaluate the effectiveness of
   these methods.
5. Explain variation, apply SPC to a simple example and calculate process capability.
   Plan the implementation of SPC in a manufacturing organisation.
   Procedure.