From this position you are required to focus on studying any business/service
organization and analysing how they would apply Total Quality Management
(TQM) principles to make themselves more profitable, butter customer stratification
and increase their competitive advantages. The assignment should cover the
following issues:
A. A literature review on how quality management frameworks can generally
contribute to the engineering enterprise/service organization’s excellence
performance, sustainable business success and global competitiveness.
B. Choose a case study, general engineering, manufacturing or services
organisation with a focus on their framework, identify and critically analyse
how it has applied the TQM principles and practices to achieve their
excellence performance and strategic goals for more profitable, butter
customer stratification and increase their global market competitive
advantages. You need to concentrate in your investigation on topics related
to the key issues to Total Quality Management Success, such as:
1) Senior Management and Leadership
2) Strategic Planning Process
3) Team Work
4) Deployment Process
5) Taking a narrow, dogmatic approach
6) Training, Education, Inspiration and Skill Building
7) Increasing Global Competition
8) Increasing Customer Expectation
9) Opposing Economic Pressures
10)New Approach to Management