Produce a brief summary of what you have learned regarding how to conduct “crucial conversations” in your organizational context. Create your list using categories from the Crucial Conversations book – citing specific page numbers where appropriate. Include at least eight “do’s and don’ts” of communication utilizing the following framework.

These Principles
Example:
Be direct and clear in communicating what I desire, think, and feel – even when I am tempted to do otherwise.
Attack a person, avoid a person or problem, or fail to express myself openly and honestly.
One of the hallmarks of effective leadership is clear, assertive communication – even when it is uncomfortable. Attacking, avoiding, or shutting down only worsens or postpones a problem.