1- How is technology enhancing the requirement of excellent customer service? Provide an example of CRM and technology that you have personally experienced.
2- – Explain the six techniques for exceeding customers’ expectations. Next, select two that you feel are most important in creating customer service excellence and explain why you feel they are important
3- 3- Explain the difference between high-touch and low-touch environments. Explain whether you think this type of customer differentiation is market segmentation?
4- 4- Explain how a lack of empowerment can affect a customer service provider’s ability to provide the service that customers expect?
5- 5. Problem solving process Explain the problem-solving model (process) and the seven steps to determining and implementing a solution. Provide a sample problem as you navigate the process.2 p.g
6- List 3 examples of coproduction and how each of those would motivate customers to take part in the customer service process.
7- Listening is certainly a critical method of communication when dealing with customers. Identify what factors cause people to have poor listening skills and discuss why good listening is vital to effective customer service
PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY AND GET AN AMAZING DISCOUNT 🙂