Al Hotels operates luxury hotels throughout the world. Recently, motivated by some incidents that appeared in the news. they have been concerned about the quality of service. The company has been giving the following survey to its clients after their stay:
How would you rate the quality of your room? Select one. Good(G), Poor(P) How would you rate the quality of your food? Select one. Good(G), Poor(P) How would you rate the quality of your service? Select one. Good (G), Poor(P) Any customer who answered “Poor” to at least one of the three questions up above is considered to be “dissatisfied.” Traditionally, 40% of customers have been dissatisfied.
Al Hotels would like to study customer satisfaction. Therefore. 200 survey responses were recently chosen at random for analysis. The complete data set is in the file named Hotels.
Managerial Report
Prepare a report (see Module folder) for Al Hotels that summarizes your assessment of customer satisfaction. Be sure to include the following seven items in your report.