Creative and innovative organizational structures
Scenario
You work as a middle manager for one of the top U.S. producers of luxury and mass-market automobiles and trucks.
The chief technology officer (CTO) of your company has been watching new technology developments that the company could integrate into its vehicles to enhance the usefulness of and access to the data acquired by the many digital sensors that have been integrated into vehicle subsystems over the past 20–30 years. The technology trend of particular interest is the internet of things (IoT)—the interconnection of embedded devices, such as sensors and computers, over the internet. By taking advantage of this trend, the CTO believes the company can seize an opportunity to provide better service and predictive maintenance to its customers, improving customer satisfaction and adding additional revenue streams.
Based on briefings by the CTO, senior management has decided to implement IoT in its product line. Your CTO has asked you to lead a cross-functional team to take this initiative forward. Your first task is to make a recommendation for how the company should approach this business problem. Do you recommend using incremental or discontinuous (that is, slow or fast) innovation? Specifically:
Should the company…
Design a completely new product line, based on the new technology (discontinuous innovation)
or
Add new technology features into one model and then incrementally into the broader product line (incremental innovation)
The recommendation you and your team make is an important first step in pursuing this new technology.
In Milestone One, you and your team defined what that IoT innovation looked like: would it be discontinuous (new product line) or incremental (new features in one existing product)?
In Milestone Two, you developed a strategy plan and a high-level business model. You shared these with various stakeholders, and they agree with your assessment of how best to get this IoT innovation to market, which will help the company stay competitive.
Sample Answer
Having carefully considered the potential for integrating IoT technology into our product line, and after defining the innovation and developing a high-level strategic plan and business model, my recommendation is to pursue an incremental innovation approach.
This recommendation is based on a thorough analysis of the potential risks and rewards of both incremental and discontinuous innovation in our specific business context. While a discontinuous approach of designing a completely new product line based on IoT technology might seem like a bold move to secure market leadership, the risks associated with it are significant and could jeopardize our core business. The incremental approach, by contrast, offers a more strategic, sustainable, and less disruptive path to achieving our goals of improving customer satisfaction and adding new revenue streams.