Creative and innovative organizational structures

Scenario
You work as a middle manager for one of the top U.S. producers of luxury and mass-market automobiles and trucks.

The chief technology officer (CTO) of your company has been watching new technology developments that the company could integrate into its vehicles to enhance the usefulness of and access to the data acquired by the many digital sensors that have been integrated into vehicle subsystems over the past 20–30 years. The technology trend of particular interest is the internet of things (IoT)—the interconnection of embedded devices, such as sensors and computers, over the internet. By taking advantage of this trend, the CTO believes the company can seize an opportunity to provide better service and predictive maintenance to its customers, improving customer satisfaction and adding additional revenue streams.

Based on briefings by the CTO, senior management has decided to implement IoT in its product line. Your CTO has asked you to lead a cross-functional team to take this initiative forward. Your first task is to make a recommendation for how the company should approach this business problem. Do you recommend using incremental or discontinuous (that is, slow or fast) innovation? Specifically:

Should the company…

Design a completely new product line, based on the new technology (discontinuous innovation)
or

Add new technology features into one model and then incrementally into the broader product line (incremental innovation)
The recommendation you and your team make is an important first step in pursuing this new technology.

In Milestone One, you and your team defined what that IoT innovation looked like: would it be discontinuous (new product line) or incremental (new features in one existing product)?

In Milestone Two, you developed a strategy plan and a high-level business model. You shared these with various stakeholders, and they agree with your assessment of how best to get this IoT innovation to market, which will help the company stay competitive.

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Sample Answer

 

 

 

 

Having carefully considered the potential for integrating IoT technology into our product line, and after defining the innovation and developing a high-level strategic plan and business model, my recommendation is to pursue an incremental innovation approach.

This recommendation is based on a thorough analysis of the potential risks and rewards of both incremental and discontinuous innovation in our specific business context. While a discontinuous approach of designing a completely new product line based on IoT technology might seem like a bold move to secure market leadership, the risks associated with it are significant and could jeopardize our core business. The incremental approach, by contrast, offers a more strategic, sustainable, and less disruptive path to achieving our goals of improving customer satisfaction and adding new revenue streams.

Full Answer Section

 

 

 

 

 

Here’s a more detailed breakdown of the reasoning behind this recommendation:

 

Rationale for Incremental Innovation

 

1. Lower Financial and Market Risk:

  • Leveraging Existing Assets: Our company has a well-established product line, with a strong brand reputation and a loyal customer base. A discontinuous approach would require a massive investment in new R&D, manufacturing infrastructure, and marketing to launch a brand-new vehicle platform. Incremental innovation allows us to build upon our existing, profitable models. We can integrate IoT features into a current model, test the market, and refine the technology before a broader rollout, which significantly reduces the risk of a high-cost failure.
  • Gradual Market Acceptance: Consumers can be hesitant to adopt radically new technologies, especially in high-cost purchases like automobiles. By introducing IoT features incrementally into a well-known model, we allow customers to become familiar with the benefits in a low-risk environment. This approach allows us to gather valuable customer feedback, educate the market, and build a positive reputation for our IoT offerings, which will pave the way for a wider rollout.

2. Strategic Learning and Agility:

  • Real-World Data and Feedback Loop: Rolling out IoT features in a single model first creates a controlled environment for learning. We can collect real-time data on how customers use the features, what they find most valuable, and what issues they encounter. This feedback loop is critical for refining the technology and our service offerings. We can then apply these learnings to the broader product line, ensuring that future implementations are more robust and better tailored to customer needs.
  • Faster Time-to-Market for Features: The fast-paced nature of IoT technology means that new sensors, software, and connectivity standards are constantly evolving. Designing a completely new product line would take several years, and the technology might be outdated by the time it reaches the market. An incremental approach allows us to rapidly add new features and over-the-air (OTA) updates to existing vehicles, keeping our products current and competitive.

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