develop a formal outline for your Final writing in full sentences (12 point font, Times New Roman font, double spaced). The outline must contain an introduction section with thesis statement, a body section that identifies the five conflict topics that you will use in your Final and includes supporting material for each topic, and a conclusion section which reinforces the thesis statement established in the introduction. Be sure to include a bibliography with at least two of the sources that you will use for your Final . Please make sure that the sources that you use are listed in the APA format.

Identify a recent interpersonal, group, or organizational conflict that you were involved in and was later resolved. Select five of the topics listed below and discuss how they apply to your chosen conflict. You must use a minimum of five resources to help support your discussion of these topics. Be sure to focus on communication techniques that were used during the conflict management process. Argue whether the resolution to this conflict was a “best practices” approach to resolving this conflict.
Your outlie must include an introduction paragraph that provides a high-level overview of your doc. In addition, your doc must include a strong conclusion paragraph that brings together the topics discussed. Remember not to introduce any new topics in your conclusion.
Conflict Topics for the Final (select five)

Why does conflict occur?
Conflict management
The positive and negative effects of conflict
Role of personality types in conflict management
Communication techniques
Ethics and workplace conflicts
Climate in a conflict situation
Stress and anger
Facework
Forgiveness
Mediation and arbitration