Your VP understands you’ve graduated with a strong background in quality management as a result of your project management studies. She has requested a Cause-and-Effect Diagram from you to identify the causes of computer downtime in the organization by next Tuesday. Construct a Cause-and-Effect Diagram to identify the causes of computer downtime in your organization.
Project requirements:

Compute the SV and CV for the project.
What is the status of this project?
Is it as bad as the customer thinks?
How do you answer the customer?
Draw a horizontal arrow to the right, write the effect (computer downtime), and draw a box around it.
Identify the main causes contributing to the effect.
Draw boxes around the main categories and connect the boxes to the horizontal arrow with diagonal arrows to form the fishbone.
For each branch, identify specific factors which may be the causes of the effect.
Add increasingly detailed levels of causes.
Analyze the diagram and circle causes that you can take action on.