1-Identify the problem. [and other sub problems]
Main problem:……………………………………..
Other problems:
2-What could be the causes of problem?
a)Cause of the problem- 5 Why Technique
Why-1
Why-2
Why-3
Why-4
Why-5
b)Develop a Cause and Effect Diagram
3-Gather information: What information should you gather that would be helpful to know before making a decision?
4-Consider the various choices of solution?
5-Make the decision.What should you do?
6-Evaluate the decision.Why do you think this is the best decision possible?