Case management

Review the following articles.
Identify and describe the issues the case manager may experience in the referral process. What would you have done differently? Killick, C., & Taylor, B. J. (2012). Judgments of social care professionals on elder abuse referrals: A factorial survey. British Journal Of Social Work, 42(5), 814-832.
Identify and describe the issues the case manager may experience in the referral process. What would you have done differently?
Piotrowski, L. (2013). Advocating and educating for spiritual screening assessment and referrals to chaplains. Omega, 67(1-2), 185-192. I Identify and describe the issues the case manager may experience in the referral process. What would you have done differently?