Care Coordination Strategy

 


You are encouraged to complete the Vila Health: Cultural Competence activity prior to completing this assessment. Completing course activities before submitting your first attempt has been shown to make the difference between basic and proficient assessment.

evaluate the preliminary care coordination infographic you developed in Assessment 2 using best practices found in the literature

 

 

 

Sample Answer

 

 

 

 

 

 

Recommended Best Practices for Enhancing Cultural Competence

 

To elevate your infographic from simply good to an excellent tool for Vila Health's diverse patient base, you must embed cultural competence into the very design, as this is a key challenge in complex care coordination:

Acknowledge Family as a Unit of Care: In many cultures, healthcare decisions are made by the family rather than the individual. Your infographic should visually or textually acknowledge the involvement of a family/support network in the process, not just the individual patient.

Highlight Language Access: A dedicated visual element (e.g., an icon of a microphone or speech bubble) should emphasize the availability and importance of certified medical interpreters at every key transition point in the care pathway.

Address SDOH with Context: The infographic should include steps where the care team actively screens for and addresses SDOH (like food insecurity or lack of transportation) in a way that respects the patient's privacy and dignity. For example, instead of a simple "check box," the process should show a collaborative discussion about available local resources.

Emphasize Patient Preferences: The flow of care should have a visible feedback loop that shows how the patient's personal goals and values are integrated into the final care plan, ensuring the plan aligns with their beliefs, not just clinical requirements.

By evaluating your preliminary work against these best practices, you can refine your infographic to be a robust, evidence-based, and patient-centered tool for care coordination.