Here is the url video of the instructor going over the assignment:
https://cdnapisec.kaltura.com/index.php/extwidget/preview/partner_id/956951/uiconf_id/43830551/entry_id/1_4av
Homework:
Explain the importance of variation to health care organizations and answer the following questions in a Word doc

1. What might the key processes for health care organizations be?
2. What are common causes of variation that could affect the key processes of health care organizations?
3. Which special causes might be more important than the others?
4. How might health care organizations’ business environment be dynamic and change over time?
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