Business Process Design

• Gather qualitative and quantitative information about the process
o Describe the method(s) used to gather the information
o Describe the information gathered. Typical information about the process includes (but not limited to) the following:
• Resources needed (e.g., raw resources, human actor[s], Equipment)
• Process performance including:
• Process duration: create a process time breakdown as ones (Table 7.3) presented on page 225
• Process costs
• Resources utilization
• Output: What is produced by the process? How frequently is output generated? How is the output evaluated?