https://www.bandmretail.com/investors/presentations/year/2022
Part 1: Business operations model at B&M (2000 words)

• Explain the business model at B&M – this can be found in the annual report
• How does B&M create value for their customer? how do they satisfy their customers’ requirements for fast and dependable services at a reasonable market price through strategic partnerships, etc. that assist their customers to improve the services they offer (value for customers)?
• Frameworks to use are: 4Vs, Slack’s 5 performance objectives (consider quality, speed, dependability, flexibility and cost); GAP model=where is the gap B&M is filling Application of SSM
• Define SSM; how is it suitable to address B&M’s move to a hybrid model? Research the problems they may face changing their business model (going hybrid – the change) using Soft Systems Methodology (critical analysis of need/problem to be solved).
• Problem situation – Consider customer value for shopping online and in-store (which market sector are they chasing by changing the business model.
• Comparison of different solutions and choose one solution to take forward with reasoning.
• You should compare and contrast different operation management models used by the sector in which B&M operates and recommend appropriate solutions to continue being competitive in the market, make it easier for customers to select and buy their products (issues to consider centralised/decentralised inventory and delivery chain, customer value chain, cost implications, sustainability and business ethics etc.).
• Comparison of different solutions with costing and choose one solution to take forward with reasoning.
• Discuss the parcel conundrum – how environmentally sustainable will your new solution be for B&M? Do they have any policies to deal with the issues resulting from the parcel conundrum?
  Part 2: System re-design (No word count)
• Draw the Rich Picture – This should concentrate on the new solution you offered for B&M to go hybrid, as discussed in parts one and two.
• Root Definition (based on your chosen solution) – this is a single statement that concisely describes a system of interest. The new system here is the proposed hybrid solution you have offered B&M. For e.g. A system owned by B&M that ….
• Table for CATWOE (this is to test the Root Definition).