Identify unique problems of management in a service environment
Distinguish basic human resource planning processes
Differentiate basic motivational theories
Examine motivational techniques
Construct job descriptions and specifications
Select factors in job descriptions as the basis for recruitment, selection, performance management, and delegation
Identify various recruitment techniques
Identify appropriate criteria for the selection of personnel
Differentiate orientation, socialization and other training
Outline principles and components in developing training plans
Describe the principles used when conducting training
Outline the process for performance evaluation
Identify the principles of team building
Describe the principles of discipline for positive results
Identify the components of compensation & benefits packages
Relate how to work effectively in a multi-cultural environment
Analyze and critique a hospitality company’s (or a service firm’s) HR practices using the principles learned in the class