Assessment Information

Subject Code:    GB560
Subject Name:     Designing, Implementing and Improving Processes
Assessment Title:    Assessment 2 – Individual Project (Part 1) – Report
Weighting:     30%
Total Marks:    30
Due Date:     TBA

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Assessment Description

GB560 Assessment 2: Individual Project (Part 1) – 2 Sections
Weighting: 30%
Length: 2500 words
Due: SUNDAY 6 SEP by 8am – Submitted through Turnitin

Description:
During the next ten (12) weeks, you will complete two individual projects which, when combined, will make up a business process change document.

Note that you will need to obtain sources of information that are specific to the organisation selected and the industry within which it operates. This assignment (Part 1) should be no more than 2500 words in length. It should answer each question, be succinct, provide diagrams as required and demonstrate that you understand the content and application of the subject material.

Instructions
For this individual project, you are required to select a company or organisation that you are already familiar with or a prominent Australian company that through your research you will develop familiarity. Examples of such companies are:

• BHP Billiton • Brambles • Commonwealth Bank of Australia • National Australia Bank • News Corporation • Qantas • RIO Tinto • Telstra • Wesfarmers • Westfield • Westpac • Woolworths

Other organisations such as health services, public service departments or legal firms may also be selected but in any event you must gain approval from your lecturer regarding the suitability of the organisation selected.

The individual project should use language and style that would be appropriate for presentation to your peers and managers. Ensure that you provide diagrams when required. Keep them simple and clear. Ensure you fully support all your answers, and provide citations and references (in Harvard format) for all sources used to create your answers.

Section 1 (15 marks – word limit: 1000–1250 words)

Complete the assigned readings and conduct your own research (using the internet or the Kaplan Library) to identify an organisation for analysis for your business process change document.
1. A contents page for your report.
2. A brief introduction that outlines the purpose of the report.
3. Provide the name of the organisation you have selected, describe the organisation’s size and summarise the primary mission of the organisation. Do not simply copy from the organisation’s web site or annual report.
4. From your research of the organisation, identify a single business process change that the organisation may need to (or could) contemplate and undertake in the coming year. This change may be necessitated in response to new technologies, internal re-structuring, a benchmarking exercise, economic issues or changes in the marketplace/ industry.
5. Using the Capability Maturing Model (CMM) briefly outline what changes will need to be undertaken at each of the five stages.
6. Evaluate Porter’s three-phase process for defining a company strategy in relation to your chosen organisation.
7. Create a simple chart of the recommended change and address the issues in each phase for your organisation.

Section 2 (15 marks – word limit: 1000–1250 words)

In this section you will create two process diagrams.
The websites and links below provide general instructions and visuals on how to use MS Word to create your process change diagram. Their use is not mandatory and they are only suggestions. You may wish to research other ways to prepare process diagrams and equivalents exist for Mac users.

1.    https://support.office.com/en-ca/article/Create-a-SmartArt-graphic-fac94c93-500b-4a0a-97af-124040594842
2.    http://www.gcflearnfree.org/word2013/28
3.    http://www.smartdraw.com/articles/flowchart/using-flowcharts-in-office.htm
4.    http://www.wikihow.com/Use-SmartArt-in-Microsoft-Office-2007

1. Prepare two (2) general process diagrams for the business process change you identified for Question 4 in Section 1. Create a diagram of the steps currently taken by the organisation for the process. Create a diagram of any adaptations to the process steps after the change process is approved.
2. Evaluate the importance (value) of the existing and future diagrams, and explain how they assist the organisation to determine the validity of the suggested change.

Note. You are not required to provide a conclusion or recommendations since the next assessment will be a continuation of this one.
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Assessment Marking Rubric

Criteria    HD (High Distinction)
85%-100%    DN (Distinction)
75%-84%    CR (Credit)
74%-65%    P (Pass)
50%-64%    NN (Fail)
0%-49%    Score
Company analysis

5 marks    Work demonstrates the ability to comprehensively identify and research an organisation and provide a thorough explanation and details regarding the structure, size and mission, and provide evidence to support all findings
4.25 – 5 marks    Work demonstrates the ability to identify an organisation for research, and provide very good detail of the organisation’s structure, size and mission, and good contemporary evidence to support the information
3.75- 4.2 marks    Work demonstrates the ability to identify an organisation for research, and provide good detail of the organisation’s structure, size and mission, and broad evidence to support the information

3.25- 3.7 marks    Work demonstrates the ability to identify an organisation for research and provides basic information on the organisation’s structure, size and mission, and provides some evidence to support the information

2.5-3.2 marks    Work demonstrates the ability to generally identify an organisation for research, but provides little information about the organisation’s structure, size or mission

0-2.45 marks
Business process change analysis

10 marks    Work shows an exemplary ability to identify change issues to be undertaken, and provides a rationale for why the change is necessary.
All five stages of the CMM are discussed and multiple changes for each of the five stages are presented.
Work demonstrates a complete understanding of Porter’s three-phase process with the correct chart

8.5 – 10 marks    Work shows the ability to identify a change issue to be undertaken and includes a discussion of reasons why the change is necessary.
All five stages of the CMM identified with the change recommended for each stage.
Work demonstrates a very good understanding of Porter’s three-phase process with the correct chart
7.5- 8.4 marks    Work shows the ability to identify a change issue to be undertaken and includes a discussion of reasons why the change is necessary.
All five stages of the CMM identified with the change recommended for each stage.
Work demonstrates a broad understanding of Porter’s three-phase process with the correct chart

6.5-7.4 marks    Work shows the ability to identify a change issue to be undertaken, includes the reasons why the change is necessary and provides support for the conclusion.
All five stages of the CMM identified with the change recommended for two to three of the stages.
Work demonstrates a basic understanding of Porter’s three-phase process with the correct chart

5.0- 6.4 marks    Work shows some ability to identify a basic potential change issue to be undertaken by the organisation.
Work demonstrates the ability to identify the five stages of the CMM only.
Work demonstrates the ability to briefly discuss Porter’s three-phase process but does not include the required chart

0-4.9 marks
Process diagrams

15 marks    Two process diagrams are presented clearly without error. Thorough evaluation.

12.75-15 marks    Two process diagrams are presented clearly with only minor errors. Detailed evaluation
11.25 -12.5 marks    Two process diagrams are presented clearly with some minor but no major errors. Detailed evaluation
9.75 – 11.1 marks    One process diagram is presented clearly without error. Adequate evaluation of diagram.
7.5 – 9.5 marks    Process diagrams are absent, incorrect or poorly presented. Limited or no evaluation
0-7.4 marks
Comments:

Assignment Mark/Grade:     Total score