Address the positive and negative impacts your information system has on the users of the system. Positive impacts are benefits your information system has for the users. For business systems, this will include how it makes your business processes more effective and efficient. For home and personal systems, this will include how the system makes some task or tasks in your personal life more effective and efficient. Try to quantify some of the positive impacts in terms of savings of cost, time, and effort by the users, as compared to what the manual process of accomplishing the same tasks would be, if you did not have the computer-based information system.
Negative impacts may include overdependence on the information system. When there is a system outage, how does this impact the operations and productivity of your organization? Be sure to also discuss any contingency plans that the users of this system have for maintaining business continuity during system outages (for business systems) or for accomplishing the same tasks manually or via a different system (for home/personal systems).