Full Answer Section

Human Behavior Communication Theory

The theory that I would use to analyze this experience is the social exchange theory. This theory states that people are motivated to engage in communication that is rewarding and avoid communication that is costly.

In this case, the customer was motivated to communicate with me because they were seeking help with a problem. They found my help to be rewarding because I was able to solve their problem and make their experience easier.

I was also motivated to communicate with the customer because I wanted to help them. I found helping them to be rewarding because it made me feel good to know that I had made a positive impact on their experience.

Rationale for Effectiveness

The social exchange theory is a useful theory for understanding workplace communication because it helps to explain why people are motivated to communicate with each other. The theory also helps to explain why some communication experiences are more effective than others.

In this case, the communication was effective because it was rewarding for both the customer and me. The customer was able to get the help they needed and I was able to feel good about helping them.

The social exchange theory can be used to explain other effective workplace communication experiences as well. For example, a manager might be motivated to communicate with their employees because they want to get feedback on a project. The employees might be motivated to communicate with the manager because they want to get recognition for their work.

The social exchange theory is a powerful tool for understanding workplace communication. It can be used to explain why people are motivated to communicate with each other, why some communication experiences are more effective than others, and how to improve communication in the workplace.