A report for the Quality Managers of Airbnb.

Prepare a report for the Quality Managers of Airbnb. In your report you are expected to identify and describe the concept of quality management. Additionally, you are expected to outline the major issues currently experienced by the organisation and assess the impact of one of the techniques like KPI or Benchmarking could have in terms of delivering consistent and effective quality management. Also, you need to provide applicable recommendations to improve the quality

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