For this assignment, you serve as a business analyst for a company (real or fictitious) in an industry of your choice. Begin by reading the given case study, and then develop a high-level summary of the case. In addition to this, your paper should include the following:

How could the change management be handled differently at Zensar?
How successful was the implementation of the new technologies?
How did the technologies improve economic performance within and outside the organization?
What infrastructures supported a culture of innovation?
How did the technologies align with supporting a culture of innovation?