a academic report base on case study. (supermarket:tesco or asda……)

Order Description

A. Identify and discuss the literature for
1. the transformation model,
2 Hill and Hill’s Order Winners and Order Qualifiers( it is a book,name: essential operations management, Alex Hill & Terry Hill, in page 42)
3. the difference between products and services and
4. the service product bundle.
B. Describe these concepts for your own case.!