Conflict Negotiation and Resolution
Develop a 3-4 page plan to identify the causes of organizational conflict, explain how conflict affects an organization, and select a conflict resolution style to use. Explain conflict negotiation strategies and determine the likely outcomes.
INTRODUCTION
Disagreements occur because we have differences of opinions, values, and goals. Solutions to disagreements require negotiation skills. While negotiating, the parties involved have to “generate options, brainstorm ideas, give and take, and attempt to get their mutual goals met” (Hocker & Wilmot, 2014, p. 249).
Reference
Hocker, J., & Wilmot, W. (2014). Interpersonal conflict (9th ed.). McGraw-Hill.
DEMONSTRATION OF PROFICIENCY
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
Competency 1: Identify variables within an organizational structure that can promote conflict.
Identify the factors responsible for conflict within an organization.
Competency 3: Apply appropriate strategies to reduce or resolve conflicts.
Describe a conflict resolution style appropriate for a conflict situation within an organization.
Explain conflict negotiation strategies appropriate for a conflict situation within an organization.
Competency 4: Analyze the impact of conflict on relationship building in face-to-face, virtual, cyber, and group communication.
Explain how conflict affects an organization.
Competency 5: Evaluate the outcome of proposed strategies of conflict resolution.
Determine the outcomes of conflict negotiation strategies for an organization.